1.Customer Satisfaction - Customer Requirements
  顧客滿意度-顧客需求
2.Customer and consumer requirements shall be determined
  應(yīng)對(duì)顧客及消費(fèi)者需求進(jìn)行定義
3.Customer and consumer requirements shall be reviewed
  應(yīng)對(duì)顧客及消費(fèi)者需求進(jìn)行審核
4.Customers and consumer shall be communicated with
  應(yīng)對(duì)顧客及消費(fèi)者需求進(jìn)行溝通
5.A complaints procedure shall be in place
  應(yīng)建立投訴程序
6.Complaints system shall be tested
  投訴系統(tǒng)應(yīng)得到檢驗(yàn)
7.Corrective and preventative action shall be taken
  應(yīng)采取糾正及預(yù)防措施
8.Records shall be kept
  應(yīng)保留記錄
9.Requirements effectiveness shall be monitored
  應(yīng)監(jiān)控需求的有效性