HANDLING OF COMPLAINTS  Claires驗廠投訴處理
1.Are customer complaints handled by top management?
  客戶投訴是否由管理層處理?

2.Are the complaints analyzed and the root causesinvestigated?
  是否調(diào)查分析投訴的根本原因?

3.Is the corrective and preventive plan communicated with the customer?
  是否采取糾正預防措施并與客戶溝通?

4.Are records of complaint handling adequate and traceable?
  處理記錄是否足夠并可追溯?

5.Do records show that the corrective and preventive actions are properly conducted and monitored?
  是否有記錄表明糾正預防措施已正確實施并監(jiān)控?